FAQs
1. What products do you sell?
We specialize in premium flower seeds, vegetable seeds, fruit seeds, plant seeds, and gardening accessories. Our mission is to help you grow a healthy, beautiful garden—indoors or outdoors.
2. Do you ship internationally?
Yes! We ship to the United States, Canada, and most international countries.
Shipping rates and times vary by location.
3. How long does shipping take?
Estimated delivery times:
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USA: 5–12 business days
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Canada: 7–14 business days
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International: 10–20 business days
Peak seasons and customs may cause delays.
4. How long does processing take?
Orders are processed within 1–3 business days.
You will receive an email when your order is placed and a second email with tracking details once shipped.
5. Can I track my order?
Yes. After your order ships, you’ll receive a tracking number via email.
Please allow up to 48 hours for tracking updates.
6. What is your return & refund policy?
We offer a 30-day return and refund policy.
If you receive damaged, incorrect, or defective items, contact us within 30 days of delivery.
Full details are available on our Refund & Return Policy page.
7. What if my package is lost or stolen?
If your package shows Delivered but you haven’t received it:
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Check with neighbors or building management.
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Contact your local postal carrier.
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If still unresolved, email us at support@croprocket.site, and we’ll assist.
8. Do you accept cancellations?
Cancellations are accepted only before the order is shipped.
Once shipped, the order cannot be canceled.
9. Do you offer replacements for damaged items?
Yes. If your item arrives damaged, contact us within 48 hours with:
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Order number
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Photos of damage
We will send a replacement according to policy.
10. How can I contact customer support?
You can reach us via:
📧 support@croprocket.site
📞 +1-307-500-2819
📍 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801