Shipping policy

At Illuminating Rosy Secrets, we aim to deliver your gardening seeds, plants, and accessories safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

📦 Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been placed and another email when your order has been shipped.

🚚 Shipping Times

Estimated delivery times vary based on destination:

  • United States: 5–12 business days

  • Canada: 7–14 business days

  • International: 10–20 business days

Delays may occur during peak seasons, holidays, or due to customs inspections.

🌍 Shipping Locations

We ship to:

  • United States

  • Canada

  • Most international countries

If you are unsure whether we ship to your location, feel free to contact us at support@croprocket.site.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order.

📦 Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

🌱 Incorrect or Incomplete Addresses

Please double-check your address before placing your order.
We are not responsible for:

  • Delays due to incorrect shipping information

  • Lost packages resulting from an incorrect address

  • Additional costs for reshipping returned items

📦 Lost, Stolen, or Damaged Packages

  • If your package is marked delivered but not received, please contact your local carrier first.

  • If the product arrives damaged, contact us within 48 hours with photos and order details.

  • We will assist in replacing the damaged items as per our policy.

📭 Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
These charges are not included in your order total.

❓ Need Assistance?

We’re here to help!

Illuminating Rosy Secrets LLC
📍 1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
📞 +1-307-500-2819
📧 support@croprocket.site